Warmth during non-productive retail encounters: the hidden side of productivity
| Year of publication: |
1998
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|---|---|
| Authors: | Lemmink, Jos ; Mattsson, Jan |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 6226917. - Vol. 15.1998, 5, p. 505
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