Water Utility Service Quality Index : a customer-centred approach for assessing the quality of service in the water sector
Hermilio Vilarinho, Miguel Alves Pereira, Giovanna D'Inverno, Henriqueta Nóvoa, Ana S. Camanho
| Year of publication: |
2024
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|---|---|
| Authors: | Vilarinho, Hermilio ; Pereira, Miguel Alves ; D'Inverno, Giovanna ; Nóvoa, Henriqueta ; Camanho, Ana Santos |
| Published in: |
Socio-economic planning sciences : the international journal of public sector decision-making. - Amsterdam [u.a.] : Elsevier Science, ISSN 0038-0121, ZDB-ID 1491145-0. - Vol. 92.2024, p. 1-20
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| Subject: | Benchmarking | Benefit-of-the-Doubt | Composite indicator | Data Envelopment Analysis | Quality of service | Water regulation | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Wasserwirtschaft | Water industry | Wasserversorgung | Water supply | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.seps.2023.101797 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014529005