Water Utility Service Quality Index : a customer-centred approach for assessing the quality of service in the water sector
Hermilio Vilarinho, Miguel Alves Pereira, Giovanna D'Inverno, Henriqueta Nóvoa, Ana S. Camanho
| Year of publication: |
2024
|
|---|---|
| Authors: | Vilarinho, Hermilio ; Pereira, Miguel Alves ; D'Inverno, Giovanna ; Nóvoa, Henriqueta ; Camanho, Ana Santos |
| Subject: | Benchmarking | Benefit-of-the-Doubt | Composite indicator | Data Envelopment Analysis | Quality of service | Water regulation | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Wasserwirtschaft | Water industry | Wasserversorgung | Water supply | Produktqualität | Product quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.seps.2023.101797 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014529005