Web-based information systems success : testing the antecedents of online customer satisfaction
Moez Bellaaj
| Year of publication: |
2013
|
|---|---|
| Authors: | Bellaaj, Moez |
| Published in: |
International journal of internet and enterprise management : IJIEM. - Olney : Inderscience Enterprises, ISSN 1476-1300, ZDB-ID 2148430-2. - Vol. 8.2012/13, 2, p. 129-145
|
| Subject: | web-based IS quality | DeLone and McLean's IS success model | web system quality | web content quality | web service quality | online customer | satisfaction | structural equation modelling | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Digitale Dienste | Web-based service | Electronic Commerce | E-commerce | Website | Internet | Qualitätsmanagement | Quality management | Informationssystem | Information system | Strukturgleichungsmodell | Structural equation model | Produktqualität | Product quality | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010205078