Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Jeeva Venkatakrishnan and Ravikumar Alagiriswamy and Satyanarayana Parayitam
| Year of publication: |
2023
|
|---|---|
| Authors: | Venkatakrishnan, Jeeva ; Alagiriswamy, Ravikumar ; Parayitam, Satyanarayana |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 8, p. 2455-2484
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| Subject: | India | Customer satisfaction | Customer loyalty | Trust | E-retailing | E-service quality | Web design | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Website | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Vertrauen | Confidence | Online-Handel | Online retailing | Indien | Konsumentenverhalten | Consumer behaviour | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-10-2022-0298 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014457817