What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Bernard Korai, Claudine Ouellet and Jacinthe Cloutier
| Year of publication: |
2022
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|---|---|
| Authors: | Korai, Bernard ; Ouellet, Claudine ; Cloutier, Jacinthe |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 43.2022, 2, p. 183-205
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| Subject: | consumer-employee service relationship | emotions | Funeral services | service experience | transformative service | vulnerable clientele | Emotion | Dienstleistungssektor | Service industry | Beziehungsmarketing | Relationship marketing | Bestattungsgewerbe | Undertaker | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2021.1987611 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013178032