What can big data and text analytics tell us about hotel guest experience and satisfaction?
Zheng Xiang; Zvi Schwartz; John H. Gerdes; Muzaffer Uysal
| Year of publication: |
2015
|
|---|---|
| Authors: | Xiang, Zheng ; Schwartz, Zvi ; Gerdes, John H. ; Uysal, Muzaffer |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 44.2015, p. 120-130
|
| Subject: | Big data | Text analytics | Guest experience | Satisfaction | Hotel management | Big Data | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Data Mining | Data mining |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010501931