What can we learn from "leading" service practitioners about business excellence?
| Year of publication: |
2001
|
|---|---|
| Authors: | Robson, Andrew ; Prabhu, Vas B. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 11.2001, 4, p. 249-261
|