What customers value most : how to achieve business transformation by focusing on processes that touch your customers ; satisfied customers, increased revenue, improved profitability
Stanley A. Brown
| Year of publication: |
1995
|
|---|---|
| Authors: | Brown, Stanley A. |
| Publisher: |
Toronto [u.a.] : Wiley |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XVI, 304 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| ISBN: | 0-471-64123-5 |
| Source: |
Persistent link: https://www.econbiz.de/10004307169