What determines satisfaction with call centers? : the case of UK Telecom
Hugo Ribeiro and Ricardo Rodrigues
| Year of publication: |
2022
|
|---|---|
| Authors: | Ribeiro, Hugo ; Rodrigues, Ricardo Gouveia |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 43.2022, 4, p. 404-424
|
| Subject: | Call center | customer satisfaction | first call resolution | Telecommunications service | UK | Callcenter | Call centre | Kundenzufriedenheit | Customer satisfaction | Telekommunikation | Telecommunications | Telekommunikationssektor | Telecommunications industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2021.1994176 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013416988