What do hotel customers complain about? : text analysis using structural topic model
Nan Hu, Ting Zhang, Baojun Gao, Indranil Bose
| Year of publication: |
2019
|
|---|---|
| Authors: | Hu, Nan ; Zhang, Ting ; Gao, Baojun ; Bose, Indranil |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 72.2019, p. 417-426
|
| Subject: | Online hotel reviews | Customer dissatisfaction | Structural topic model | Text mining | Tripadvisor | Hotellerie | Hotel industry | Social Web | Social web | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Data Mining | Data mining | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.01.002 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011996164