What do online complainers want? : an examination of the justice motivations and the moral implications of vigilante and reparation schemas
Yany Grégoire, Renaud Legoux, Thomas M. Tripp, Marie-Louise Radanielina-Hita, Jeffrey Joireman, Jeffrey D. Rotman
| Year of publication: |
2019
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|---|---|
| Authors: | Grégoire, Yany ; Legoux, Renaud ; Tripp, Thomas M. ; Radanielina-Hita, Marie-Louise ; Joireman, Jeffrey ; Rotman, Jeffrey D. |
| Published in: |
Journal of business ethics : JOBE. - Dordrecht : Springer, ISSN 0167-4544, ZDB-ID 868017-6. - Vol. 160.2019, 1, p. 167-188
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| Subject: | Online complaining | Justice theory | Service failure | Customer revenge | Cognitive schemas | Conflict frames | Ethics consumer behavior | Textual analysis | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management | Ethik | Ethics | Gerechtigkeit | Justice | Dienstleistungsqualität | Service quality | Kognition | Cognition | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10551-018-3850-1 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012121284