What enhances service delivery in public hospitals in Kenya? : the role of total quality management practices
Rebecca Wangare Wandie, Stephen Makau Muathe
| Year of publication: |
2022
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|---|---|
| Authors: | Wandie, Rebecca Wangare ; Muathe, Stephen |
| Published in: |
International Journal of Research in Business and Social Science : IJRBS. - Istanbul, Turkey : School of Business, İMU, ISSN 2147-4478, ZDB-ID 2719183-7. - Vol. 11.2022, 7, p. 1-8
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| Subject: | Total Quality Management | Employees’ participation | Adoption of Technology | Continuous Improvement | Client Focus | Service delivery | dynamic capability | Kenya | Qualitätsmanagement | Quality management | Kenia | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Dynamische Kompetenzen | Dynamic capabilities | Öffentliche Dienstleistung | Public services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.20525/ijrbs.v11i7.2046 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013445141