What is happening in “quality” in the financial services?

Questions whether “quality” is having as much impact in the financial services sector as the evidence of use of quality management techniques in the UK suggests. Explores the context within which “quality” is finding a place in financial services, and presents the findings of a postal questionnaire survey concerned with the extent of usage and the nature of the quality initiatives in the financial services sector.

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Year of publication:	1995
Authors:	Wilkinson, Adrian ; McCabe, Darren ; Knights, David
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 7.1995, 4, p. 9-12
Publisher:	MCB UP Ltd
Subject:	BPR \| Financial services \| Quality \| TQM \| United Kingdom

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789510092863 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033429