What is so difficult about self-scanning? : a comparative study of three self-service technologies for retailing
Thomas Kilian and Marc Liesenfeld
| Year of publication: |
2014
|
|---|---|
| Authors: | Kilian, Thomas ; Liesenfeld, Marc |
| Published in: |
European retail research. - Wiesbaden : Springer Gabler, ISSN 1867-8785, ZDB-ID 2464915-6. - Vol. 27.2013, 1, p. 79-94
|
| Subject: | Self-service technologies | perceived usefulness | fun | attitude | service loyalty | Selbstbedienung | Self-service | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Innovationsakzeptanz | Innovation adoption | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010348463