What Makes Customers Discontent with Service Providers? An Empirical Analysis of Complaint Handling in Information and Communication Technology Services
| Year of publication: |
2010
|
|---|---|
| Authors: | Chan, Hubert ; Ngai, E. |
| Published in: |
Journal of Business Ethics. - Springer, ISSN 0167-4544. - Vol. 91.2010, 1, p. 73-110
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| Publisher: |
Springer |
| Subject: | Fairness Theory | Justice Theory | complaint handling | ethical judgment | Perceived Potential Harm |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10008776609