What makes employees provide quality service? : the role of employee customer-oriented perspective taking
Yun Dong, Alice H. Y. Hon
| Year of publication: |
2025
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|---|---|
| Authors: | Dong, Yun ; Hon, Alice H. Y. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 125.2025, Art.-No. 104016, p. 1-11
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| Subject: | Collectivist culture | Coworker exchange | Customer-oriented perspective taking | Servant leadership | Service quality | Dienstleistungsqualität | Führungsstil | Leadership style | Qualitätsmanagement | Quality management | Arbeitskräfte | Workforce | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.104016 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015357565