What makes service employees and customers smile: Antecedents and consequences of the employees' affective delivery in the service encounter
| Year of publication: |
2011
|
|---|---|
| Authors: | Lin, Jiun-Sheng Chris ; Lin, Cheng-Yu |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 22.2011, 2 (26.4.), p. 183-202
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