What relationship does the French car industry have with its clients? The customer-experience concept applied to the websites of two manufacturers
| Year of publication: |
2006
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|---|---|
| Authors: | Ansart, Sandrine ; Duymedjian, Raffi |
| Published in: |
International journal of automotive technology and management : IJATM. - Milton Keynes : Inderscience Enterprises Ltd., ISSN 1470-9511, ZDB-ID 20636581. - Vol. 6.2006, 1, p. 59-79
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