What works for GE may not work for you : using human systems dynamics to build a culture of process improvement

part Section I What? -- chapter 1 Introduction to “What?” -- chapter 2 Lean Enterprise -- chapter 3 Six Sigma -- chapter 4 Human Systems Dynamics -- chapter Section I Summary -- part Section II So What? -- chapter 5 Introduction to “So What?” -- chapter 6 Introduction to TryinHard Marine -- chapter 7 The Project Begins -- chapter 8 The Training Begins -- chapter 9 The Training Drags On -- chapter 10 The Projects: An Update -- chapter 11 A Staff Meeting -- part Section II Summary -- chapter 12 The TryinHard Marine Case Story Retold -- chapter 13 The Next Staff Meeting -- chapter 14 Choosing a Consultant -- chapter 15 Establishing the Initial Projects -- chapter 16 The Training -- chapter 17 Another Leadership Team Meeting -- chapter 18 Meanwhile, Back at the Projects … -- chapter 19 One Year Later -- part Section III So What?—Take 2 -- chapter 20 Now What? -- chapter 21 What Next? -- chapter Recommended Reading.