When can interaction orientation create more service value? : the moderating role of frontline employees' trust in managers and employee deep acting
Defeng Yang, Xiaoyun Chen, Baolong Ma, Haiying Wei
| Year of publication: |
2022
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|---|---|
| Authors: | Yang, Defeng ; Chen, Xiaoyun ; Ma, Baolong ; Wei, Haiying |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 65.2022, p. 1-9
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| Subject: | Deep acting | Hierarchical trust | Interaction orientation | Service value | Value co-creation | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102841 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013169646