When customers become scapegoats : how negative gossip about organizational change can cause negative emotions and displaced aggression
Wenyi Cao, Lu Chen and Rong Tang, Xinyuan Zhao, Anna S. Mattila, Jun Liu, and Yan Qin
| Year of publication: |
2025
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|---|---|
| Authors: | Cao, Wenyi ; Chen, Lu ; Tang, Rong ; Zhao, Xinyuan ; Mattila, Anna S. ; Liu, Jun ; Qin, Yan |
| Published in: |
Personnel review. - Bingley : Emerald, ISSN 1758-6933, ZDB-ID 1480053-6. - Vol. 54.2025, 1, p. 256-283
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| Subject: | Change-related negative gossip | Displaced aggression toward customers | Future work self-salience | Negative emotions | Perceived organizational constraints | Emotion | Organisatorischer Wandel | Organizational change | Verhalten in Organisationen | Organizational behaviour | Konsumentenverhalten | Consumer behaviour | Interne Kommunikation | Internal communication | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Unternehmenskultur | Corporate culture |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/PR-11-2023-0941 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015198337