When demographic differences exist: an analysis of service failure and recovery among diverse participants
| Year of publication: |
2010
|
|---|---|
| Authors: | Chung-Herrera, Beth G. ; Gonzalez, Gabriel R. ; Hoffman, K. Douglas |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 24.2010, 2 (1.1.), p. 128-142
|