When Do Entrepreneurial Firms Benefit From Transactive Memory Systems?

Despite the recognized importance of transactive memory systems (TMS) for firm performance, this relationship remains misconstrued for entrepreneurial firms. Some researchers argue that entrepreneurial firms benefit from effective knowledge management systems, whereas others contend that such systems may prove expensive for resource-scarce entrepreneurial firms. Accordingly, the purpose of this paper is to explore this relationship in the context of Indian entrepreneurial firms. Furthermore, the authors argue that relationship conflict among organizational members impacts the TMS–performance link for entrepreneurial firms.Design/methodology/approach - Data were collected from 127 entrepreneurial hotels in the Uttarakhand state of India and analyzed using multiple linear regression