When do low‐power customers complain? The joint effects of chronic sense of personal power and complaint success on complaining intentions
| Year of publication: |
2020
|
|---|---|
| Authors: | Popelnukha, Anastasia ; Weng, Qingxiong (Derek) ; Ali, Ahmed ; Atamba, Cynthia |
| Published in: |
Journal of Consumer Behaviour. - Wiley, ISSN 1479-1838, ZDB-ID 2094545-0. - Vol. 20.2020, 1 (10.08.), p. 101-118
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/cb.1859 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012272750