When do service employees smile? Response‐dependent emotion regulation in emotional labor
| Year of publication: |
2021
|
|---|---|
| Authors: | Ashtar, Shelly ; Yom‐Tov, Galit B. ; Akiva, Navot ; Rafaeli, Anat |
| Published in: |
Journal of Organizational Behavior. - Wiley, ISSN 1099-1379, ZDB-ID 1501859-3. - Vol. 42.2021, 9 (06.10.), p. 1202-1227
|
| Publisher: |
Wiley |
| Type of publication: | Article |
|---|---|
| Language: | English |
| Other identifiers: | 10.1002/job.2562 [DOI] |
| Source: | Other ZBW resources |
Persistent link: https://www.econbiz.de/10012632973