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Die Kunst der Kundenbeziehung : die besten Ratschläge für ein langfristig profitables CRM
Hafner, Nils, (2019)
Hafner, Nils, (2017)
From impressed to obsessed : 12 principles for turning customers and employees into lifelong fans
Picoult, Jon, (2022)
Impact of customer orientation, inducements and ethics on loyalty to the firm : customers' perspective
Valenzuela, Leslier M., (2010)
Neglected burnout dimensions : effect of depersonalization and personal nonaccomplishment on organizational commitment of salespeople
Hollet-Haudebert, Sandrine, (2011)
Social network theory and the sales manager role : engineering the right relationship flows
Flaherty, Karen, (2012)