When does frustration not reduce continuance intention of online gamers? : the expectancy disconfirmation perspective
Year of publication: |
February 2016
|
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Authors: | Liao, Gen-Yih ; Huang, Han-Chung ; Teng, Ching-I |
Published in: |
Journal of electronic commerce research : JECR. - Long Beach, Calif. : Univ., ISSN 1938-9027, ZDB-ID 2136755-3. - Vol. 17.2016, 1, p. 65-79
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Subject: | Online game | Frustration | Continuance intention | Expectancy disconfirmation | Computerspiel | Video game | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction |
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