When employees fight back : investigating how customer incivility and procedural injustice can impel employee retaliation
Suk Ha Grace Chan, Zhiwei (CJ) Lin, IpKin Anthony Wong, Yun (Victoria) Chen, Angel Chui Ying So
| Year of publication: |
2022
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|---|---|
| Authors: | Chan, Suk Ha Grace ; Lin, Zhiwei ; Wong, IpKin Anthony ; Chen, Yun Victoria ; So, Angel Chui Ying |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 107.2022, p. 1-9
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| Subject: | Customer incivility | Employee retaliation | Frustration-aggression theory | Hotel | Procedural justice | Arbeitsverhalten | Work behaviour | Arbeitskräfte | Workforce | Gerechtigkeit | Justice | Hotellerie | Hotel industry | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103308 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014227116