When good consumers turn bad : psychological contract breach in committed brand relationships
Year of publication: |
July 2018
|
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Authors: | Montgomery, Nicole Votolato ; Raju, Sekar ; Desai, Kalpesh Kaushik ; Unnava, H. Rao |
Published in: |
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology. - Hoboken, NJ : Wiley, ISSN 1057-7408, ZDB-ID 1109529-5. - Vol. 28.2018, 3, p. 437-449
|
Subject: | Branding | Loyalty and relationships | Attitudes and persuasion | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Implizite Kontrakte | Implicit contracts | Markenführung | Brand management | Markentreue | Brand loyalty | Markenartikel | Brand |
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