When in Rome! : complaint contagion effect in multi-actor service ecosystems
Ke Chen, Jianxun Chen, Wu Zhan, Piyush Sharma
| Year of publication: |
2020
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| Authors: | Chen, Ke ; Chen, Jianxun ; Zhan, Wu ; Sharma, Piyush |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 121.2020, p. 628-641
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| Subject: | Complaint contagion | Complaint intention | Interpersonal influence | Multi-actor service ecosystem | Beschwerdemanagement | Complaint management | Ansteckungseffekt | Contagion effect | Konsumentenverhalten | Consumer behaviour | Finanzdienstleistung | Financial services | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2020.01.051 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012417383