//-->
When Management and Customers See Eye-to-Eye : The Agreement Factor and Performance
Floris, Michela, (2011)
Le relazioni management-clientela nelle imprese familiari : l'indice di concordanza percettiva ; il caso di un'impresa sarda
Dessì, Cinzia, (2008)
Die Verlässlichkeit des Anbieters als Wettbewerbsvorteil
Laag, Kai-Uwe, (2005)
Total quality management as driver for internationalization : a case study of a small family firm
Floris, Michela, (2021)
How small family-owned businesses may compete with retail superstores : Tacit knowledge and perceptive concordance among owner-managers and customers
Dessi, Cinzia, (2014)
Floris, Michela, (2022)