When promotions meet operations : cross-selling and its effect on call center performance
Mor Armony; Itai Gurvich
| Year of publication: |
2010
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|---|---|
| Authors: | Armony, Mor ; Gurvich, Itai |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 12.2010, 3, p. 470-488
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009866285