When unethical practices harm relationship outcomes : testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector

Eddy Balemba Kanyurhi, Deogratias Bugandwa Mungu Akonkwa, Bonheur Murhula Lusheke, Patrick Murhula Cubaka, Paul Kadundu Karhamikire and Célestin Bucekuderhwa Bashige

Year of publication:	2024
Authors:	Kanyurhi, Eddy Balemba ; Akonkwa, Déogratias Bugandwa Mungu ; Lusheke, Bonheur Murhula ; Cubaka, Patrick Murhula ; Karhamikire, Paul Kadundu ; Bashige, Célestin Bucekuderhwa
Subject:	Banking sector \| Democratic Republic of the Congo \| Perceived unethical behaviours \| Satisfaction \| Trust \| Unethical behaviour scale measurement \| Vertrauen \| Confidence \| Unternehmensethik \| Business ethics \| Bank \| Ethik \| Ethics \| Kundenzufriedenheit \| Customer satisfaction \| Kongo (Demokratische Republik) \| Congo (Democratic Republic) \| Arbeitszufriedenheit \| Job satisfaction \| Verhalten in Organisationen \| Organizational behaviour

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/IJBM-03-2023-0163 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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