When unethical practices harm relationship outcomes : testing the influence of consumer-perceived unethical behaviour on trust and satisfaction in the banking sector
Eddy Balemba Kanyurhi, Deogratias Bugandwa Mungu Akonkwa, Bonheur Murhula Lusheke, Patrick Murhula Cubaka, Paul Kadundu Karhamikire and Célestin Bucekuderhwa Bashige
| Year of publication: |
2024
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|---|---|
| Authors: | Kanyurhi, Eddy Balemba ; Akonkwa, Déogratias Bugandwa Mungu ; Lusheke, Bonheur Murhula ; Cubaka, Patrick Murhula ; Karhamikire, Paul Kadundu ; Bashige, Célestin Bucekuderhwa |
| Published in: |
International journal of bank marketing. - Bingley : Emerald, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 42.2024, 6, p. 1178-1211
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| Subject: | Banking sector | Democratic Republic of the Congo | Perceived unethical behaviours | Satisfaction | Trust | Unethical behaviour scale measurement | Vertrauen | Confidence | Unternehmensethik | Business ethics | Bank | Ethik | Ethics | Kundenzufriedenheit | Customer satisfaction | Kongo (Demokratische Republik) | Congo (Democratic Republic) | Arbeitszufriedenheit | Job satisfaction | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJBM-03-2023-0163 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015057270