Whether service quality determinants and customer satisfaction influence loyalty : a study of fitness services
Nirmalya Bandyopadhyay
| Year of publication: |
2018
|
|---|---|
| Authors: | Bandyopadhyay, Nirmalya |
| Published in: |
International journal of business excellence. - Genève : Inderscience Enterprises Ltd., ISSN 1756-0047, ZDB-ID 2458823-4. - Vol. 15.2018, 4, p. 520-535
|
| Subject: | loyalty | customer satisfaction | service quality perception | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011954324