Who's your Gladys? : how to turn even the most difficult customer into your biggest fan
Marilyn Suttle ; Lori Jo Vest
| Year of publication: |
2009
|
|---|---|
| Authors: | Suttle, Marilyn ; Vest, Lori Jo |
| Publisher: |
New York, NY [u.a.] : AMACOM |
| Subject: | Customer services. | Customer relations. | Interpersonal relations. | Customer services--Case studies. | Customer relations--Case studies. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIII, 224 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 978-0-8144-1439-2 ; 0-8144-1439-7 |
| Source: |
Persistent link: https://www.econbiz.de/10004943926