Why and When do Stores With Satisfied Employees Have Satisfied Customers?: The Roles of Responsiveness and Store Busyness
| Year of publication: |
2011
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| Authors: | Grandey, Alicia A. ; Goldberg, Lori S. ; Pugh, S. Douglas |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 14.2011, 4, p. 397-410
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