Why are customers loyal in sharing-economy services? : a relational benefits perspective
Shuai Yang, Yiping Song, Sixing Chen and Xin Xia
| Year of publication: |
2017
|
|---|---|
| Authors: | Yang, Shuai ; Song, Yiping ; Chen, Sixing ; Xia, Xin |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 31.2017, 1, p. 48-62
|
| Subject: | Relationship marketing | Customer loyalty | Commitment | Relationship benefits | Sharing-economy services | Beziehungsmarketing | Konsumentenverhalten | Consumer behaviour | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-01-2016-0042 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011615648