Why attachment security matters : how customers' attachment styles influence their relationships with service firms and service employees
Year of publication: |
2011
|
---|---|
Authors: | Mende, Martin ; Bolton, Ruth N. |
Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 14.2011, 3, p. 285-301
|
Subject: | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Marktsegmentierung | Market segmentation |
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