Why cultural change is perfectly natural : In the long run, good habits can breed success

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings – Results of staff surveys are still being reviewed and the NPIA has made a priority of explaining its raison d'être at events across its ten sites. Initially these were, like road shows minus the rock 'n roll, with everyone able to have their say. The appointment of business unit managers is helping to break down barriers and “us and them” hierarchical impediments. Other engagement strategies with a similar brief include workshops through which junior staff and line managers can meet the CEO, and briefings to ensure that, in the creation of a bigger, centralized organization, communication becomes better, not worse. Originality/value – Provides strategic insights and practical thinking that have influenced some of the world's leading organizations.