Why did they do it? : how customers’ self-service technology introduction attributions affect the customer-provider relationship
Edwin J. Nijssen and Jeroen J. L. Schepers and Daniel Belanche
| Year of publication: |
2016
|
|---|---|
| Authors: | Nijssen, E. J. ; Schepers, Jeroen J. L. ; Belanche, Daniel |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 27.2016, 3, p. 276-298
|
| Subject: | Service innovation | Technology | Relationship marketing | Survey | Self-service | Beziehungsmarketing | Selbstbedienung | Konsumentenverhalten | Consumer behaviour | Innovation | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-08-2015-0233 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011583413