Why do consumers use the internet for complaining to the company? : determinants explaining the propensity to complain online
Alexandra Daniela Zaugg
| Year of publication: |
2008
|
|---|---|
| Authors: | Zaugg, Alexandra Daniela |
| Publisher: |
Saarbrücken : Südwestdeutscher Verl. f. Hochschulschriften |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] ; Description [gbv.de] |
| Extent: | XXIV, 571 S. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Dissertation u.a. Prüfungsschriften |
| Language: | English |
| Thesis: | Zugl.: Bern, Univ., Diss., 2009 |
| ISBN: | 978-3-8381-0741-7 |
| Classification: | Betriebliche Information und Kommunikation ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004958686