Why organizations struggle so hard to improve so little : overcoming organizational immaturity

xvi, 222 p.

graph. Darst.

25 cm

Includes bibliographical references and index

Calling all champions! -- Why do we fail? -- Laying the foundation : understanding organizational immaturity -- First steps : understanding ourselves -- How to do the impossible -- Identifying the obstacles and learning how to overcome them -- Using performance management tools to shape and monitor both personal and organization growth -- Like champion athletes, your champions need development plans to maintain peak performance -- Need additional champions? : try these hiring strategies -- Creating a culture of recognition : build an environment for champions to thrive -- Mature behaviors : develop as many as you can! -- Putting strategy into strategic planning -- Effective communication : open channels at all levels -- Using a policy framework : establishing a model -- Project management methodology : setting the bar -- Using process management to prepare for cultural change -- Tracking your organization's growth with the help of annual internal assessments -- Bigger challenges : taking it to the next level -- Getting organized with a process asset library -- Sharing the wealth : career planning/coaching -- Setting and maintaining expectations : service level agreements (SALs) -- It's time to own up : what is quality and why measure it? -- Metrics: an organization's maturity barometer -- The final coaching session.

ECONIS - Online Catalogue of the ZBW