Why Quality is Important and How It Applies in Diverse Business and Social Environments..

Cover -- Why Quality Is Important and How It Applies in Diverse Business and Social Environments, Volume I -- Contents -- Acknowledgments -- Chapter 1 Introduction -- What Is Quality and What Does It Entail? -- Who Is the Publication Aimed at and How Could It Be Used? -- Chapter 2 Quality and Manufacturing Industries -- The Role of the Specification -- System Approaches to Conformance to Specifications -- Scope and Boundaries of Quality -- Central Role of the Specification -- Circular Economy -- Eco-Parks and a New Industrial Revolution -- Technology Verification -- Life-Cycle Perspective and Analysis -- Industry 4.0 -- Chapter 3 Quality and Service Industries -- What Is a Service Business or Organization? -- Internal and External Customers -- Going the Extra Mile and the Importance of Family -- Chapter 4 Quality, Risk, Opportunity, and Improvement -- Consistency and Variation -- Coefficients of Variation -- Risk as Likelihood -- Making Inferences -- Distributions -- Sampling -- Process Stability -- Risk as Likelihood and Consequence -- Uncertainty and Risk and Opportunity -- Risk Management and Risk-Based Thinking -- Limits to Risk Management-Adulteration and Corruption -- Improvement -- Plan-Do-Check-Act -- Chapter 5 Quality and the Individual -- Leadership and the Individual -- Shame and Guilt, Is and Ought -- Personal Change and Improvement -- Chapter 6 Quality and the Team -- Pulling Together in the Same Direction -- Profiles and Team Roles -- Chapter 7 Quality and the Community -- Interested Parties, Stakeholders, and People -- Corporate Social Responsibility -- Triple Bottom Line -- Taguchi and Loss to Society -- Community and Quality -- Building Capabilities and Releasing Vision -- Chapter 8 Quality, Health and Safety, and the Environment -- Standalone or Integrated? -- Quality, Safety and Environment Go Together.