Why should local government show an interest in service quality?
| Year of publication: |
1996
|
|---|---|
| Authors: | Davison, John ; Grieves, Jim |
| Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 8.1996, 5, p. 32-38
|