Why user experience is crucial for procurement

Stephen Simko, Brandon Rozelle

Year of publication:	2023
Authors:	Simko, Stephen ; Rozelle, Brandon
Published in:	Journal of supply chain management, logistics and procurement. - London : Henry Stewart Publications, ISSN 2516-1814, ZDB-ID 2979175-3. - Vol. 5.2022/2023, 2, p. 160-169
Subject:	user experience (UX) \| customer experience (CX) \| end customer; \| procurement transformation \| journey mapping \| Amazon effect \| self-service technology \| spend management technologies \| enterprise resource planning (ERP) \| indirect procurement \| spend compliance \| behavioural science \| human computer interaction \| shadow procurement organisation \| Softwareentwicklung \| Software development \| ERP-System \| ERP system \| Beschaffung \| Procurement \| Öffentlicher Auftrag \| Public contract \| Kundenintegration \| Customer integration \| Selbstbedienung \| Self-service \| Beziehungsmarketing \| Relationship marketing

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Source:	ECONIS - Online Catalogue of the ZBW

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