Will you fly with this airline in the future? : an empirical study of airline avoidance after accidents
Lin Yang, Fandy Tjiptono and Wai Ching Poon
| Year of publication: |
December 2018
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|---|---|
| Authors: | Yang, Lin ; Tjiptono, Fandy ; Poon, Wai Ching |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 35.2018, 9, p. 1145-1159
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| Subject: | Airline avoidance | trust | service recovery | accidents | company image | previous flight experience | controllability attribution | stability attribution | South East Asia | Fluggesellschaft | Airline | Luftverkehr | Air transport | Dienstleistungsqualität | Service quality | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Beschwerdemanagement | Complaint management | Südostasien | Southeast Asia |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/10548408.2018.1476301 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011942051