Will you miss me if I am leaving? : unexpected market withdrawal of Norwegian joy and customer satisfaction
Yang Chen, Tao Wang, Sihang Zhu, Peng Lian
| Year of publication: |
2020
|
|---|---|
| Authors: | Chen, Yang ; Wang, Tao ; Zhu, Sihang ; Lian, Peng |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 76.2020, p. 1-9
|
| Subject: | Confirmation of expectation theory | Cruise industry | Difference in difference | Norwegian joy | Satisfaction | Sentiment analysis | Kundenzufriedenheit | Customer satisfaction | Norwegen | Norway | Kreuzfahrt | Cruise | Emotion | Zufriedenheit | Erwartungsbildung | Expectation formation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.103951 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012137788