Will you tolerate this? : the impact of affective commitment on complaint intention and postrecovery behavior
Heiner Evanschitzky, Christian Brock, and Markus Blut
| Year of publication: |
2011
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|---|---|
| Authors: | Evanschitzky, Heiner ; Brock, Christian ; Blut, Markus |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 14.2011, 4, p. 410-425
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| Subject: | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009491362