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The Palgrave Handbook of Service Management
Edvardsson, Bo, (2022)
Benchmarking award winning health care organizations in the USA
Welborn, Cliff, (2013)
Understanding healthcare clinical process and outcome measures and their use in the Baldrige Award application process
Van Matre, Joseph G., (2009)
AIDS and patient management : legal, ethical and social issues ; adapted from the conf. "AIDS - the ethical, legal, and social considerations"
Witt, Michael D., (1986)