Work climate and customer satisfaction : the role of trust in the retail context
Long W. Lam; Dora C. Lau
| Year of publication: |
2008
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|---|---|
| Authors: | Lam, Long W. ; Lau, Dora C. |
| Published in: |
Journal of management & organization : journal of Australian and New Zealand Academy of Management. - Maleny, Qld. : eContent Management, ISSN 1833-3672, ZDB-ID 2267796-3. - Vol. 14.2008, 2, p. 141-154
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| Subject: | Betriebsklima | Work climate | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Verhalten in Organisationen | Organizational behaviour | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003722219